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Ministry Operations Assistant



Trans World Radio Canada

Position Description

Title:                                                                                                               Application Deadline:
Ministry Operations (Project) Assistant                                                                              November 15, 2024
 
Scope:
This part-time (24 hours/week) paid position is responsible for the administrative aspects of new and ongoing Christian ministry projects, programs and initiatives, and managing related content through our project and digital asset management systems. As time permits, this role will also provide general administrative support for the organization.
 

Accountabilities & Reports:
Reports To: Ministry Operations Manager
Member of: Ministry Operations Team

Work Location: London, Ontario. This role includes in-office responsibilities, but a hybrid role is possible. Two days/week will be required in the office. Remote applications and candidates outside a reasonable commute will not be considered.

Responsibilities:
(Percentages are estimates only.)

Project Administration (40-50%)
The Ministry Operations Assistant (MOA) plays a crucial role within TWR Canada’s ministry operations team, supporting the seamless planning, delivery, and follow-up of all ministries, projects, and programs. The MOA is responsible for reviewing incoming reports and project communications and extracting and disseminating pertinent information such as prayer requests, stories, and photos to team members. They will also be a primary user of our project management system to maintain accurate tracking and reporting for all projects. Proficiency with Excel, OneNote and web-based project management tools (or the ability to learn) is essential for the effective execution of their duties.

Primary Responsibilities:
  • Review and analyze incoming reports and project communications.
  • Share relevant information like prayer requests, stories, and photos with team members
  • Pray with and for ministry teams and staff.
  • Maintain the online project/task management system.
  • Ensure accurate progress tracking and reporting for all projects using tools like Wrike.com, Excel, and OneNote.
  • Support the ministry operations team in the planning and delivery of projects and programs.
  • Assist with the follow-up of projects to ensure successful completion and documentation.

Content Management (40-50%)
The Ministry Operations Assistant (MOA) is integral to the management and distribution of a diverse range of media files that are essential to the organization’s projects. The MOA ensures that all text, audio, and video files undergo thorough quality control before uploading them to our digital asset management system. They also maintain detailed metadata (contextual information about the content, like language, program name, descriptions and summaries) to facilitate effective distribution. The MOA will require proficiency in tools like Microsoft Word, Adobe Acrobat Pro, Adobe Audition, and YouTube for content management and distribution tasks.

Primary Responsibilities:
  • Conduct quality control of all incoming media files, including text, audio, and video.
  • Upload and store approved files and relevant metadata in our digital asset management system for future reference and use.
  • Prepare and distribute content through other channels, such as online platforms, USB sticks, and SD cards.

Other/General (10-15%)
The Ministry Operations Assistant also performs a key administrative support role to contribute to the efficient operation of the department and the overall office. These responsibilities are subject to change based on the needs of the organization.

Primary Responsibilities:
  • Coordinate in-office events for staff and ministry partners.
  • Order and manage office supply inventory.
  • Take notes as requested at staff and partner meetings or transcribe recorded interviews and verbal reports.
  • Monitor incoming general emails, responding or forwarding as appropriate.
  • Answer incoming phone calls as a backup to the support services team.
  • Provide support for biannual board meetings.

Since no job description can encompass all duties that may be required, we expect all TWR Canada team members to carry out other responsibilities from time to time that are broadly consistent with those listed in their position description.
 
Core Competencies & Qualifications:
  • Has solid commitment to TWR’s mission statement, doctrinal position and code of conduct;
  • Respected by peers regarding personal integrity and spiritual walk with God;
  • Passionate about world missions;
  • Excellent organizational skills and ability to attend to details with high accuracy;
  • Able to passionately and positively communicate the organization’s values, direction and impact;
  • Has a positive and creative attitude to problem-solving;
  • Able to work with minimal supervision.
  • Familiarity with website and content management an asset.

The following are considered to be bona fide occupational requirements of this position.
  • Faith: as TWR Canada is a faithbased organization working primarily with Christians and those promoting the Christian faith, the person who holds this position must possess a sincere and enduring Christian faith that aligns with our organization’s faith statement. They must be regular attendees of a local Christian community. Annual signing of the statement of faith is required to remain in this position.
  • A Christian Lifestyle: for similar reasons as above, the individual must have a lifestyle consistent with biblical Christianity, actively abstaining from sinful or shameful behaviour including, but not necessarily limited to, theft, lying, greed, idolatry, violence, rage, fraud, slander, gossip, lawbreaking, drunkenness, divisiveness, and sexual immorality. Annual signing of the Lifestyle statement is required to remain in this position.
 
The Organization:
TWR Canada was founded in 1973 and together with international partners, local churches and other ministries, TWR provides relevant Christian programming, discipleship resources and dedicated workers to spread the message of Jesus Christ to individuals and communities around the globe. Whether using high-powered radio to reach people in the Middle East and Latin America, streaming content to Internet users in Asia and Europe or visiting face-to-face with listeners in Africa, TWR leaves a lasting spiritual footprint.

TWR Canada has a staff of more than 25 part-time and full-time employees across Canada, with the majority based in our London, Ontario head office. In addition, many overseas missionaries and volunteers perform valuable work in the office, across the country, and on the mission field.

To Apply:
As a Christian ministry, adherence to our Statement of Faith is required. If you are interested in serving with TWR Canada, please apply here. Closing date of November 15, 2024, or until filled. Applications will be reviewed on a rolling basis.  Applicants must be legally eligible to work in Canada.  Applications without cover letters will not be considered. We thank all interested applicants, however, only those shortlisted for the role will be contacted.

 

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