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Unit Manager (Operations)
Classification & Regular Hours
Hours per Week: 35
Salary Grade 14: $65,050 - $76,550, commensurate with experience
There are multiple vacancies available.
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
Hospitality Services at Western University is passionate about delivering superior quality in food, nutrition and service, and prides itself on setting standards that others often try to replicate. Our focus continues to be our students, staff, faculty and visitors to Western University campus.
Responsibilities
The Unit Manager will be responsible for providing leadership and direction to the Hospitality Services operation. The Unit Manager will ensure excellence in the areas of customer service, food quality, health and safety, while maintaining a productive, safe, and profitable work environment. The Unit Manager will drive positive team performance and will work collaboratively with other members of the division to support hospitality staff.
Qualifications
Education:
- College Diploma and/or Bachelor’s degree in Hospitality Management, Business Administration, Tourism Management or a related field is required
- Red Seal Certification preferred
Experience:
- 5 years’ experience in the Hospitality Industry
- 2 years management experience
- Operational management experience in a unionized environment is preferred
Knowledge, Skills & Abilities:
- Knowledge of Food Service-style food preparation methods and food safety practices including the operation of kitchen equipment
- Knowledge of food service purchasing practices with the ability to plan and order to meet menu and volume requirements
- Knowledge of sustainability in the food service sector
- Working knowledge of scheduling, labour cost control and budget management
- Knowledge of approaches and techniques to market, promote and design products including product placement, merchandising, creating displays in the unit, placement of signage and point of purchase (POP) materials
- Ability to motivate, coach and develop staff in a service-driven environment
- Demonstrated managerial skills with the ability to develop a strong staff team coupled with an ability to work effectively as a member of the Hospitality Services management group
- Excellent interpersonal skills with the ability to coach team members as well as support internal/external customers
- Results orientated with an ability to handle many tasks and maintain a high level of individual and team performance
- Positive, outgoing attitude with genuine customer service orientation
- Business management skills with a proven track record of achieving growth and hitting corporate objectives
- Judgment, analytical and problem solving skills with a consultative and collaborative approach to addressing issues and opportunities
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Ability to build a culture of accountability, service excellence and continuous improvement
- Flexibility to work a variable schedule (including nights and weekends)
Background Checks
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #38640 by midnight on May 2, 2025.
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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