| Location: | London, ON |
| Date Posted: | Dec 02, 2024 |
Job Description
Quality Planning and Customer Service Team Member (QMOP)
Key Focus:
- Ensuring that our products, processes and systems are in compliance with customers and Starlim North America requirements and standards
- Assist with the design, specification, development, and procurement of inspection, measuring, and testing systems for special machine parts and conduct and coordinate internal/ external audits
- Responsible for the implementation of quality control systems
- Working with Production and Process Teams in order to maintain Starlim’s high level of quality
- Become a vital part of the organization with a focus on maintaining a high standard
- Complete all tasks accurately, efficiently and promptly
We require a Quality Planning and Customer Service Team Member (QMOP) who will be responsible for:
- Lead role for quality (APQP/Qualification) for new projects
- APQP function with customer interaction
- Internal audits for products and processes
- Assist in achieving compliance to management system requirements
- Timely customer response to include 8D’s, PPAP’s
- Calibration of equipment
- SPC, Process Capability Assessment, GR&R
- Work closely with Process Teams regarding test results and continuous improvements
- Prepare inspection certificates for customers
- Interpretation of design print and specifications
- Complaint management
- Root cause analyses and corrective actions
- Maintain up to date records and knowledge of Quality Systems
- Provide production team member training for defects
- Support Environmental, Health & Safety initiatives throughout the facility, ensuring safety, housekeeping and quality standards are maintained
- College diploma required, university degree preferred.
- ASQ Certified Quality Engineer is preferred
- Professional Experience: Minimum of four (4) years’ experience as quality planner & project quality member or quality claim member or equivalent working experience in a Quality role
- Experience with Root Cause Analysis, failure mechanism
- Experience with automotive quality requirements as PPAP, 8D, CSR, FMEA, APQP, Control Plans
- Experience working with customers resolving quality issues
- Working knowledge of SPC and the usage of it
- Work effectively with customers and suppliers
- Excellent computer skills in Word, Excel, Power Point, and customer quality software packages
- Excellent communication, problem solving and organizational skills
- Must be able to work all shifts including days, afternoons, nights, and weekends
- Have the ability to interact professionally and communicate effectively with individuals at all levels throughout the organization
- Well-developed customer service and teamwork skills
Starlim is an equal employment opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
If you have the required qualifications and would like to work in a growing, high tech, continuous improvement environment, please apply using the following link:
https://starlimna.bamboohr.com/careers/139?source=aWQ9MTA%3D
While all applications are appreciated only those selected for an interview will be contacted. No agencies please.
